"The panel that measures health, not applause"
Every KPI names a decision, an owner, and a speed. If a number can go up while the company gets worse, it is not on this panel.
Drives: escalate/expedite decisions · Owner: CDOO · Speed: real-time
Drives: response briefs to owner · Owner: Head of CX · Speed: daily
Drives: channel spend rebalancing · Owner: CFO · Speed: monthly